Frequently Asked Questions

Who is TicketHero?

TicketHero was created by frustrated NYC drivers. We get tickets all the time, and we thought we could make a simple mobile app to let people to pay their tickets and get notifications about new tickets as they become available.We are a private company and are not an affiliate of the City of New York.

How much does it cost?

We charge a convenience fee of $5-$9 for every transaction
Additionaly there's a 2.49% fee corresponding to the NYC Credit Card Processing Fee.

What is your refund policy?

If we are unable to pay the NYC Department of Finance on your behalf due to circumstances beyond our control, we will refund you the cost of your tickets but not the convenience fee. This can happen if you pay your tickets directly to the Department of Finance immediately after you pay through our app, or if the tickets are immediately dismissed after you you through our app. This is generally very rare.

That being said, we want all of our customers to be satisfied. If you are unhappy with our service or want a refund for any reason, please contact us at